Milestone Partner KMH Group helps Creaseys to secure expanded site at St Peter Port, Guernsey
Milestone XProtect® Enterprise IP video management helps Creaseys reduce losses at cash registers while boosting customer service
Challenge: Delivering a cost effective system for loss prevention and customer service improvements
Creaseys Guernsey is a 20,000 square foot site at St Peter Port. It is one of several franchised Marks & Spencer outlets in Guernsey, Jersey.
They have invested several million pounds, nearly doubling its prime retail site at Guernsey's St Peter Port by expanding into the building right next door. In the course of this, they upgraded the video surveillance system. Shrinkage, which was already significant in the original Creaseys store, was clearly only going to get worse in the enlarged store with so much of it not covered by the existing CCTV cameras. The major cause of loss was theft of banknotes from the cash registers, although there were also some incidents of shoplifting high value goods such as meat, wines, spirits and womens’ wear. The surveillance installation was complicated by the fact that the expanded site runs over six different floors and each on two different levels. Some parts of the shop are also obscured by low ceilings and large pillars. Despite these site-specific challenges, high expectations were placed on the new video surveillance system. It had to be reliable, require little maintenance and be easy to use by non-security staff. It also needed to offer comprehensive coverage and act as the frontline for loss prevention because the size of the store precluded the funding of manned guarding. With this brief in mind they called in specialist security contractor KMH Group to design and install a new IP surveillance system.